Plymouth Tea make every effort to dispatch your items as quickly as possible. Delivery within the UK is usually within 3-5 days.
We offer a Next Day service at a cost of £7.99 - orders received before 1pm will be despatched for next day delivery Monday-Friday - Saturday and Sunday orders will be delivered the following Tuesday.
We are able to send our products overseas. Restrictions apply to some countries. Plymouth Tea cannot be held responsible should local customs authorities confiscate any item or charge any import duty.
Tracking Your Order
Once you have placed your order, we will send you an email confirming that your order is being dealt with and how it will be delivered..
If you want to view the status of your order, you can log into your account at any time to check how it’s doing.
|£0 - £9.99||£2.45|
|£10 - £39.99||£3.50|
|£40 and over||FREE|
|Next Day (order before 1pm)||£7.99|
In the UK we use either Royal Mail or a courier service for both residential and business addresses.
These are calculated at check out.
Non-Mainland UK and International Delivery
We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. Delivery surcharges for the relevant postcodes are calculated at the checkout.
How quickly will my order arrive?
Our aim is to dispatch all orders placed before 12 noon on the same day. Any orders placed after that time will be dispatched on the next available working day.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.
How can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.
In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the Royal Mail/Fedex website. You will only receive a tracking number if you have chosen a tracked delivery option for your order.
What days will my order be delivered on?
Our couriers deliver between 07:00 and 18:00 Monday to Friday.
Will I need to sign for my order?
If you have chosen the ‘signed for’ delivery option, you will have to sign for your parcel upon receipt.
Special delivery instructions
If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.
I have a query regarding my delivery?
If you have any queries regarding your delivery please ring us on 01752 695220 or email us at firstname.lastname@example.org.
If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.
How carefully is my order packaged?
We take great care in packaging your order, using the necessary materials according to its weight, size and how fragile it is.
What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible on 01752 695220 or by email at email@example.com. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.
Unfortunately we cannot refund your postage costs when you return an item to us.
Please do not return a damaged order to us without contacting us first.